Refund policy

This policy strictly complies with the return and refund review standards of Google Merchant Center and Shopify platform rules, clearly defining the return and refund conditions, procedures and timeframes without ambiguous expressions, as follows:
  • Return and Refund Conditions: Within 30 days from the date the user receives the product, if the product is unused, unwashed, undamaged, with intact tags and packaging (does not affect secondary sales), a return or refund can be applied for; returns and refunds due to product quality issues (such as damage, stains, size inconsistency, material inconsistency with descriptions) are not subject to the above restrictions, and users can apply at any time. We will not arbitrarily expand the scope of non-returnable products, and all non-returnable items will be clearly marked in advance.
  • Return and Refund Process: Users can submit a return or refund application through the contact email support@bk.cendynboost.com or the return function on the Shopify order page, providing the order number, product photos and problem description. This Website will review it within 2 working days. After approval, the return address (3215 Industrial AVE, Fairbanks, Alaska, USA) will be provided. After the user sends the product, the courier tracking number must be sent to the above email or filled in the Shopify return page for verification.
  • Shipping Fee Bearer: Shipping fees for returns and refunds due to product quality issues shall be borne by this Website; shipping fees for returns and refunds due to personal reasons of users (such as dislike, wrong size selection) shall be borne by the user.
  • Refund Timeframe: After this Website receives the returned product and verifies its qualification, the refund will be processed within 3-5 working days. The refund will be returned to the user's payment account in the original way through the Shopify payment system. The specific arrival time is subject to the rules of the payment platform and Shopify, and there is no delay in refund.
  • Non-Returnable and Non-Refundable Items: Customized bedding products, used/washed/damaged products, and products without intact tags and packaging are not returnable or refundable. This situation will be clearly marked on the product details page and the Shopify checkout page, in line with Google Merchant Center's requirement of truthful disclosure and Shopify's platform rules.